and disclosure of certain information, including your personal information, by Symphonic Spirit in connection
with our service.
Collection of Information
We receive and store information about you such as:
Information you provide to us
your name, date of birth, email address, address or postal code, payment method(s), and telephone number.
We collect this information in a number of ways, including when you enter it while using our service,
interact with our customer service, or partcipate in surveys or marketing promotions
Information when you set your account settings (in our website).
Information we collect automatically
We collect information about you and your use of our service, your interactions with us, as well
as information regarding your computer or other devices that you might use to access our service
(such as mobile devices and other streaming media devices). This information includes:
- your activity on Symphonic Spirit streaming service, such as title selections, music and videos you
details of your interactions with our customer service, such as date, time and reason for contacting us,
transcripts of any chat conversatins, and if you call us, your phone number and call recordings;
device IDs or unique indentifiers, including for devices that are streaming capable on your Wi-FI network.
device and software characteristics(such as type and configuration), connection information, statistics on
page views, referring source (for example, referral URLs), IP Address (which may tell us your general location),
browser and standard web server log information
Information from other sources
We also obtain information from other sources. We protect this information according to the practices described
time, but could include:
service providers that help us determine a location based on your ip address in order to customize our
payment service providers who provide us with payment information, or updates to that information,
based on their relationship with you
online and offiline data providers, from which we obtain aggregated demographic, interest based
and online advertising related data
publicly-available sources su as publicly available posts on social media platforms and information through
public databases associating IP addresses with internet service providers (ISPs).
Use of Information
We use information to provide, analyze, administer, enhance and personlize ur services and marketing efforts,
to manage member referrals, to process your registration, your orders and your payments, and to communicate
with you on there and other topics: For example, we use such information to:
determined your general geographic location, provide localized content, provide you with customized
and personalized viewing recommendations of videos we think wil be of interest to you, determine your
ISP to support network troubleshooting for you.
prevent, detect and investigate potentially prohibited or illegal activities, incliding fraud, and
to enforce our terms.
analyze and understand our audience, improve our service (incliding our user interface experiences) and
optimize contect selection, recommendation algorithms and delivery
communicate with you concerning our service so that we can send news about Symphonic Spirit, details
new features and content available on Symphonic Spirit, special offers, promotional annoucements, consumer surveys,
and to assist you with operational request such as password reset options. These communications may be by various
methods, such as email, push notifications, text message and online messaging channels.
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
Protection of Symphonic Spirit and others: Symphonic Spirit and its Providers may disclose
and otherwise use your personal and other information where we or they reasonably believe such disclosure is
including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected
illegal activities (including payment fraud), security or technical issues, or (d) protect against harm o the rights,
property or safety of Symphonic Spirit, its users or the public, as required or permitted by law.
Social plugins and social applications are operated by the social networks themselves,
Access to Account and Profiles
Profiles: Profiles allow users to have a distinct, personalized Symphonic Spirit experience,
built aound the videos and songs of interest to them. Please note that the profile is available to everyone who uses
your Symphonic Spirit account, so that anyone with access to your Symphonic Spirit account can navigate and use, edit
Removing device access to your Symphonict Spirit account: To remove access to your Symphonic Spirit accoutn from your devices:
(a) visit your "Profile" section of our website, choose "My devices", and remove any of the devices shown.
Add and Remove Favourites
The user can add and remove music or videos to their profile.
The system will store and show the favourite selection to the user.
The user can update their profile email to login into our site with a different email.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal
information against loss, theft and unauthorized access, use and modification. Thease measures are designed
to provide a level of security appropriate to the risks of processing your personal information.
Users Only of Legal Age of Majority
Our Site is designed and intended for those who have reached the age of majority (18 years of age).
By using our Site, you affirm that you are at least 18 years of age or older.
We are not liable for any damages that may result from a user’s misrepresentation of age.
No one under age 13 is authorized to submit or post any information, including personally identifying information, on our Site.
Under no circumstances may anyone under age 13 use our Site.
Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.
Acceptance of Terms
If you are not in agreement with our terms and conditions, then you should refrain from futher use of our sites
cookies or similar techonologies, please contact our Data Protection Office/Privacy Office by email at
Last Updated: February 17, 2020